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What to bring, what to wear, how long to allow, and what happens between walking in and walking out with a plan.
Before you arrive
Wear whatever you'd be comfortable moving in — loose clothing helps if your appointment involves a shoulder, hip or low-back assessment. You undress only to the level you're comfortable with and you're draped throughout any hands-on treatment.
Jane shows the exact length when you book. Initial assessments across most disciplines run 45 to 60 minutes, longer than a routine follow-up, because the first visit includes a full history and movement assessment before any treatment starts.
Arrive a few minutes early if it's your first time at the plaza — there's no elevator to find, since the clinic sits on the ground floor facing the parking lot.
From the door to the treatment room
We confirm your details, take your insurance or ICBC claim information if it applies, and let your practitioner know you've arrived.
Your practitioner asks what happened, what makes it worse, and what you need to get back to, then looks at how you move to find where the problem is actually coming from.
Hands-on work, exercise or needling as the assessment indicates, followed by a short plan you can hold between visits.
The assessment
It starts wider than the sore spot. Your practitioner reviews your history, including how and when the problem started, then checks posture, range of motion and the movements that reproduce your pain — often in areas well away from where it hurts.
If your case suits a different discipline better, you'll be told at this stage and handed across in-house, with your notes already written down. Nothing needs to be repeated at the next appointment.
Billing on the day
Direct billing runs through the front desk right after your appointment — for Pacific Blue Cross, Sun Life, Manulife, Canada Life, Green Shield, Desjardins, or ICBC with a claim number. You only pay the difference your plan doesn't cover.
Walking out
A short home plan that holds the change between visits — not a printout of forty exercises you'll never open — plus a realistic sense of how many sessions your recovery actually needs.
Book with any practitioner on the floor and bring your insurance or ICBC details along.